Privacy policy

Benario is a brand operated by AuSaMicS Pty Ltd, an Australian company located at 31 Longview Court, Thomastown VIC 3074. Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, use or purchase from benario.com.au.

By using the Store, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Contact details
Name, billing and shipping address, phone number and email address.

Financial information
Payment card details and transaction information. Payment processing is handled securely by Shopify Payments. We do not store full credit card numbers.

Account information
Username, password and preferences.

Transaction information
Products viewed, cart activity, purchase and order history, returns and exchanges.

Communications
Emails or messages you send to us and customer service enquiries.

Device and technical information
IP address, browser type, device identifiers and network information.

Usage information
Pages visited, time on site and navigation patterns.

2. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information directly from you when you create an account, place an order, contact us or subscribe to communications; automatically through cookies and similar technologies when you browse the Store; from Shopify and our service providers; and from marketing partners where permitted by law.

3. HOW WE USE YOUR PERSONAL INFORMATION

To fulfil orders and provide services: process payments and orders, arrange shipping and delivery, handle returns and exchanges, manage your account and send order and shipping updates.

To communicate with you: respond to customer service enquiries and send promotional emails and product updates (you may unsubscribe at any time).

To improve the Store: analyse usage patterns, improve functionality and personalise your shopping experience.

For security and fraud prevention: detect and prevent fraudulent activity and secure transactions.

For legal compliance: comply with applicable Australian laws and regulations, respond to lawful requests from authorities and enforce our policies.

4. HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may share your personal information with Shopify (our hosting and e-commerce platform), payment processors including Shopify Payments and Stripe, shipping and logistics providers, IT and analytics providers, marketing partners where legally permitted, regulatory authorities when required by law, and successors in the event of a business restructure or sale.

We do not sell your personal information.

5. COOKIES

We use cookies and similar technologies to keep you logged in, remember your cart and preferences, analyse Store traffic and performance, and enable targeted advertising where you have consented. You can control cookies through your browser settings. Disabling cookies may affect some Store functionality.

6. DATA SECURITY AND RETENTION

We implement reasonable administrative, technical and physical safeguards to protect your personal information. No data transmission over the internet is completely secure and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfil business purposes, comply with legal obligations, resolve disputes and enforce agreements.

7. YOUR RIGHTS UNDER AUSTRALIAN PRIVACY LAW

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, make a complaint about how we handle your information, and opt out of direct marketing communications at any time.

To exercise any of these rights, contact us:

Email: info@benario.com.au
Phone: 0412 520 598
Post: 31 Longview Court, Thomastown VIC 3074, Australia

We may need to verify your identity before processing your request. We will respond within a reasonable timeframe.

8. MARKETING COMMUNICATIONS

You may receive promotional emails from us about new products, offers and updates. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@benario.com.au. Transactional emails such as order confirmations and shipping updates will continue regardless of your marketing preferences.

9. CHILDREN'S PRIVACY

The Store is not directed to children under the age of 15. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@benario.com.au and we will delete it promptly.

10. THIRD-PARTY LINKS

The Store may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

11. SHOPIFY

Our Store is hosted by Shopify Inc. Shopify processes personal information to provide hosting, payment processing, analytics and advertising services. For more information visit https://privacy.shopify.com/en

12. COMPLAINTS

If you have a complaint about how we handle your personal information, please contact us first at info@benario.com.au or 0412 520 598. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au or by calling 1300 363 992.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. We encourage you to review this page periodically.

14. CONTACT US

Benario — operated by AuSaMicS Pty Ltd
ABN: 56 676 640 467
Email: info@benario.com.au
Phone: 0412 520 598
Address: 31 Longview Court, Thomastown VIC 3074, Australia
Website: benario.com.au

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Privacy policy