Terms of Service
Terms of Service
Benario
Last updated: 2/07/2026
Overview
This website and online store are operated by AuSaMicS Pty Ltd trading as Benario.
Throughout the site, the terms “Benario”, “we”, “us” and “our” refer to AuSaMicS Pty Ltd trading as Benario.
By accessing this website, creating an account, placing an order or purchasing products from us, you agree to be bound by these Terms of Service.
If you do not agree with these Terms, you must not use this website or purchase from us.
Business Details
Benario is operated by:
AuSaMicS Pty Ltd
ABN 56 676 640 467
ACN 676 640 467
Australia
Contact email:
Eligibility
You must be at least 18 years old and capable of entering legally binding contracts to use this website or place an order.
By using this website, you confirm that the information you provide is accurate, current and complete.
Accounts
If you create an account, you are responsible for:
Keeping your login details confidential
All activity under your account
Providing accurate account information
Updating your details when necessary
We may suspend or terminate accounts if we suspect misuse, fraud, unlawful activity or breach of these Terms.
Products
Benario supplies food-grade ingredients, colours, amino acids, dairy powders, sweeteners, acidulants, buffers, emulsifiers, flavour ingredients, functional powders and related materials.
Products are supplied as ingredients for formulation, food manufacturing, R&D or permitted uses.
Unless specifically stated otherwise, products are not supplied as:
Finished foods
Therapeutic goods
Medicines
Dietary supplements
Clinical products
Products for direct therapeutic use
Customers are responsible for confirming product suitability for their intended use.
Product Information
We aim to provide accurate product information, including descriptions, pack sizes, specifications, allergen notices and usage guidance.
However:
Minor variations in colour, appearance, particle size, odour, packaging or batch characteristics may occur
Specifications may vary by batch
Product information may be updated without notice
Images are for general reference only
Customers must review the product label, COA, SDS and any batch-specific documentation before commercial use.
Food Ingredient Responsibility
Customers are responsible for confirming:
Suitability for their formulation
Permitted use in the target market
Maximum permitted use levels
Ingredient declarations
Allergen declarations
Nutrition panel values
Claims and marketing statements
Import compliance
Finished-product safety and stability
Regulatory compliance for the final product
Benario does not approve finished products, labels or claims.
Allergens
Some Benario products contain or may be derived from allergens including milk, soy or other declared allergens.
Product pages may include allergen notices where known.
Customers are responsible for managing allergen risk, cross-contact, finished-product labelling and allergen declarations.
COA and SDS
Certificate of Analysis and Safety Data Sheet documents may be available on request for many products.
Batch-specific documentation may vary by product, supplier and availability.
Customers requiring documentation before purchase should contact us before placing an order.
Orders
Placing an order through the website is an offer to purchase.
We accept your order when we issue an order confirmation or dispatch the goods.
We may refuse, cancel or refund an order where:
Stock is unavailable
A pricing or listing error has occurred
The order appears fraudulent
Shipping is unavailable
Regulatory or compliance concerns apply
The product is unsuitable for the requested destination
The order breaches these Terms
Cancellation
Cancellation requests must be submitted before dispatch by emailing:
Please include your order number.
Once an order has been dispatched, cancellation may not be possible.
Pricing and Payment
Prices are shown in Australian dollars unless otherwise stated.
GST is included where applicable unless stated otherwise.
Shipping costs are calculated at checkout.
Payment is processed securely through third-party payment providers.
We do not store full credit card details.
We reserve the right to correct pricing errors.
Shipping
Orders are dispatched from Australia.
Benario currently ships within Australia only through this website.
Delivery timeframes are estimates only and are not guaranteed.
Risk passes to the customer upon delivery to the nominated address, including where Authority to Leave is selected.
Customers are responsible for providing accurate delivery details.
For more information, refer to our Shipping & Delivery page.
Returns and Refunds
Returns are subject to our Returns & Refunds policy.
Due to food safety, hygiene, traceability and quality requirements, change-of-mind returns are accepted only where approved by us in writing and where the product is unopened, unused and in resellable condition.
Nothing in these Terms limits your rights under Australian Consumer Law.
Use of the Website
You agree not to:
Misuse the website
Interfere with website security
Attempt unauthorised access
Upload malicious code
Scrape or copy content for commercial use
Misrepresent your identity
Use the website for unlawful purposes
Infringe intellectual property rights
Breach applicable laws
We may suspend or terminate access for misuse.
Third-Party Services
Our website may use third-party services including:
Shopify
Payment processors
Shipping and logistics providers
Analytics tools
Email and marketing tools
Customer support tools
External links may be provided for convenience. We are not responsible for third-party websites, services, content or practices.
Privacy
Our handling of personal information is described in our Privacy Policy.
By using this website, you acknowledge that you have read and understood our Privacy Policy.
Intellectual Property
All website content, including text, product descriptions, images, logos, design elements and layout, is owned by or licensed to AuSaMicS Pty Ltd trading as Benario.
You may not copy, reproduce, distribute or commercially exploit our content without written permission, except for personal, non-commercial use.
Warranties and Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights you may have under Australian Consumer Law.
To the maximum extent permitted by law, all implied warranties, conditions and guarantees are excluded except those that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by law, Benario and AuSaMicS Pty Ltd are not liable for:
Indirect loss
Consequential loss
Loss of profit
Loss of revenue
Loss of business opportunity
Loss caused by misuse of products
Non-compliant finished products
Incorrect storage or handling
Unsupported claims or labelling
Regulatory or import issues outside our control
Where liability cannot be excluded, our liability is limited to the remedies available under applicable law, including replacement, refund or resupply where required.
Indemnity
You agree to indemnify AuSaMicS Pty Ltd trading as Benario against any loss, cost, damage, claim or liability arising from:
Your breach of these Terms
Misuse of products
Unlawful use of products
Non-compliant finished products
Incorrect labelling or claims
Import or regulatory breaches
Infringement of third-party rights
Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a new “Last updated” date.
Your continued use of the website after changes are posted means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of Australia.
Any disputes are subject to the courts of the jurisdiction in which AuSaMicS Pty Ltd is located.
Contact
For questions about these Terms, contact: