Shipping & Delivery
Shipping & Delivery
Benario is operated by AuSaMicS Pty Ltd and currently dispatches orders within Australia only.
We supply food-grade ingredients, colours, amino acids, dairy powders, functional powders and formulation materials in practical pack sizes for Australian customers.
Shipping Costs
Shipping costs are calculated at checkout based on:
Delivery address
Selected shipping method
Parcel weight and dimensions
Order size
Carrier availability
Any handling requirements where applicable
All available shipping options and charges are shown before payment is completed.
Dispatch Times
Orders placed before 1:30 pm AEST, Monday to Friday, are usually dispatched the same or next business day.
Orders placed after this time, on weekends or on public holidays are processed on the next business day.
Dispatch times are estimates only and may vary depending on stock availability, order size, product type, documentation requirements or compliance checks.
Australian Delivery
Estimated delivery times within Australia:
Standard delivery: usually 2–6 business days
Express delivery: usually 1–3 business days to major metropolitan areas
Delivery times are estimates only. Remote locations, public holidays, weather events, carrier delays and other issues outside our control may affect delivery.
Order Tracking
Once your order has been dispatched, tracking details will be emailed to the address used at checkout.
If you do not receive tracking, please check your spam/junk folder or contact:
info@benario.com.au
Authority to Leave
If Authority to Leave is selected, the carrier may leave the parcel at the delivery address without a signature.
Once the carrier marks the parcel as delivered, risk and responsibility transfer to the recipient.
Please choose a secure delivery location.
PO Boxes and Parcel Lockers
Delivery to PO Boxes or Parcel Lockers may be available where supported by the carrier and product type.
Some orders may require a physical street address.
International Shipping
Benario does not currently offer international shipping through this website.
Orders can only be delivered to Australian addresses.
If you are outside Australia and would like to enquire about future availability or special supply options, contact us before ordering:
info@benario.com.au
Address Accuracy
Customers are responsible for providing accurate delivery details.
Address changes can only be requested before dispatch.
Once an order has been shipped, redirection is not guaranteed and may incur additional carrier charges.
Delayed or Missing Parcels
If your order appears delayed:
Check the tracking information
Confirm the delivery address
Check safe-drop areas
Check with your local post office or carrier depot
If the delivery is more than 2 business days beyond the estimated timeframe, contact us at:
info@benario.com.au
Damaged Parcels
If your order arrives damaged, contact us within 7 days of delivery.
Please provide:
Order number
Product name
Clear photos of the outer packaging
Clear photos of the damaged product
Description of the issue
We will review the issue and respond with the next steps.
Temperature and Storage During Transit
Most Benario products are dry food ingredients and are shipped under standard ambient conditions unless otherwise stated.
Customers are responsible for storing products according to the product label, SDS or specification after delivery.
After Delivery
Once delivered, products should be stored in a cool, dry place away from direct sunlight, moisture and strong odours unless the product label states otherwise.
Food Ingredient Notice
Benario products are supplied as ingredients for formulation, food manufacturing, R&D or permitted uses. Customers are responsible for confirming suitability, permitted use, allergen handling, label compliance and storage requirements for their finished products.
Contact
For shipping questions, contact:
info@benario.com.au
Benario is operated by AuSaMicS Pty Ltd.
ABN 56 676 640 467 | ACN 676 640 467
Australia